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Datto Time-Based Retention Per Agent - 1 Year - Service
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5145
Cisco
2353
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1637
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1381
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1204
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983
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393
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156
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150
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114
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71
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59
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45
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41
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41
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31
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27
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25
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23
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18
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18
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6
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3
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2
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2
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2
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1
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3074
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2612
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2601
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10816
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3077
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3178
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2653
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1788
5 Year
957
4 Year
735
2 Year
89
7 Year
31
6 Year
24
1 Incident
19
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11
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9
24 Month
7
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5
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2
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1
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1
1 Year / 10 Incident
1
240 Minute
1
3 Year / 1 Incident
1
6 Month
1
8 Hour
1
9 Month
8428
Phone Support
5670
Parts Replacement
4254
Repair
3699
New Releases Update
3134
Web Knowledge Base Access
2680
Replacement
1864
Web Support
1448
Remote Diagnosis
1095
Defective Media Retention
878
Email Support
855
Diagnosis
706
Accidental Damage Protection
617
Knowledge Base Access
600
Software Update
583
Visual Remote Guidance
564
Hardware Support
539
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405
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377
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361
Live Chat
318
Commissioning
262
Installation
243
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233
Online Return Material Authorization (RMA)
208
Customer Dashboard
182
Comprehensive Defective Material Retention
172
Logistics
159
Intrusion Definition Update
151
Case Management
130
Remote Monitoring
122
Software Maintenance
119
Firmware Updates
112
URL Database Update
112
Virus Definitions Update
111
Email Database Update
109
Comprehensive Coverage
109
Online Support Tools Access
107
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105
Escalation Support
103
Consulting
103
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96
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90
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85
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80
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78
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72
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71
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68
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58
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4987
On-site
1288
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488
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5
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4
Carry-in/Service Depot
2
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