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Datto Time-Based Retention Per Agent - 1 Year - Service
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5131
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2352
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1637
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1387
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1353
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980
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393
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156
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152
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114
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71
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59
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45
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41
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41
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31
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27
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23
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20
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18
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18
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6
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2
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1
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3122
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10952
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3080
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3242
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2696
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1828
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959
4 Year
735
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89
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31
6 Year
24
1 Incident
19
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11
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9
24 Month
7
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5
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1
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1
1 Year / 10 Incident
1
240 Minute
1
3 Year / 1 Incident
1
6 Month
1
8 Hour
1
9 Month
8518
Phone Support
5697
Parts Replacement
4261
Repair
3713
New Releases Update
3152
Web Knowledge Base Access
2681
Replacement
1885
Web Support
1451
Remote Diagnosis
1101
Defective Media Retention
902
Email Support
855
Diagnosis
706
Accidental Damage Protection
617
Knowledge Base Access
600
Software Update
583
Visual Remote Guidance
567
Hardware Support
539
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401
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377
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361
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318
Commissioning
262
Installation
243
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233
Online Return Material Authorization (RMA)
208
Customer Dashboard
182
Comprehensive Defective Material Retention
172
Logistics
160
Intrusion Definition Update
151
Case Management
133
Remote Monitoring
122
Software Maintenance
120
Firmware Updates
113
URL Database Update
113
Virus Definitions Update
112
Email Database Update
109
Comprehensive Coverage
109
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107
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105
Escalation Support
103
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99
Consulting
96
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90
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85
Firmware Upgrade
80
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78
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72
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71
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66
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58
Data Retention
4996
On-site
1307
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488
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5
On-site/Service Depot
4
Carry-in/Service Depot
2
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